Appointments

Total Triage

We operate a total triage system for GP, ANP and clinical pharmacist appointments. All requests for appointments will be triaged by a GP before an appointment is given. Please complete an electronic consult form below. Your form will be reviewed by a GP and you will receive a text with an appointment time or signposting information. Please include all relevant information as this will help us triage your appointment appropriately. We understand that a small amount of patients will be unable to complete this and if that is the case please telephone the surgery on 01377 272747 and our reception team will complete the form for you.

To contact us:

• use our online tool between 7am and 4pm
• use the NHS website or the NHS App at any time
• phone us during our opening hours
• visit the surgery and speak with a receptionist during our opening hours

When you get in touch, we’ll ask what you need help with.

Your appointment

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• by text or email

Cancelling or changing an appointment

To cancel your appointment:

• use the NHS website or the NHS App at any time
• use our online system at any time (find out how to get access)
• phone us during our opening hours
• reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if you need an interpreter
• if you have any other access or communication needs

Home visits

The best place to see a doctor is nearly always at the surgery as we have the necessary equipment and facilities available for safe, effective examination and treatment. Additionally, home visits are time-consuming and doing unnecessary visits would reduce our ability to see greater numbers of patients at the surgery.

However for patients who are housebound (ie. completely unable to leave the house even with transport), this is possible.

If you do need a home visit, please call reception or complete an online form before 11.30. We have no capacity to undertake late visits and illnesses that develop in the course of an afternoon likely require an emergency service.

All requests for home visits will be triaged by a member of the practice team in order to assist the GPs and nurses in prioritising visits. Your GP will also decide if/how urgently a visit is needed.

We regret that we are unable to offer home visits for patients who are prevented from attending the surgery by lack of transport.

Community Midwife Information

Hull

•Complete the Maternity Self-Referral Form at https://www.hey.nhs.uk/maternity/pregnant/

•Email: direct.access@hey.nhs.uk

•Text: 07825 280822

•Or call: 01482 605304 (weekdays only from 9.00am – 4.30pm)

Scarborough

Their website is: www.yorkhospitals.nhs.uk/our-services/a-z-of-services/maternity-services/

•Email: yhs-tr.bridlingtonmaternity@nhs.net

•Or call: 01262 423140