Feedback
The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It’s a quick and anonymous way to give your views after receiving NHS care or treatment. You can find out more on the NHS website.
Complaints
We always try to provide the best service possible but there may be times when you feel this has not happened. We hope that most problems can be resolved easily and quickly, at the time they arise and with the person concerned. However, if this is not possible and you wish to take the matter further, please let us know the details and we will explore the issues you have raised. Our preference is that all complaints are submitted in writing as this means less chance of any communication errors between a patient and staff member, complaints are made in the exact wording wanted by the patient and helps the sharing of information between relevant people here at the surgery. We will accept other forms of complaint communication.
Who to contact:
Written complaints should be addressed to The Practice Manager.
What happens next:
We will explore the issues you have raised and get back in contact with you as soon as we are able.
When we look into your comments, we aim to find out what happened and hopefully answer the issues you have raised to your satisfaction. We will also take on board any learning from your comments so that we can review our practices and procedures.
If you are still unhappy following a review by the GP practice, you have a right to lodge a complaint with a supervisory authority: You have a right to complain to the UK supervisory Authority as below.
Information Commissioner:
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 1231113 or 01625 545745
Page last reviewed: 4 July 2025